Reply 1 : UN55C8000 Wireless Connection Issue
kjt1010,
If you're using a wired connection, unplug the Ethernet cable from the back of the TV. Change the option in the TV from "wired" to "wireless" back to "wired". Then, after powering off the router, power it back on and give it a minute to boot and connect to the modem. Then plug it directly into the TV and see if it will self connect. In some cases, this is enough for the TV to detect the settings and connect with the router.
Unfortunately, it's not a point of being part of the circle. But we can't assist with home networks.
I personally wouldn't enter manually. I'd go with Auto. But that's just my personal experience. You might also check the C|Net Networking Forum for more tips.
--HDTech
If you're using a wired connection, unplug the Ethernet cable from the back of the TV. Change the option in the TV from "wired" to "wireless" back to "wired". Then, after powering off the router, power it back on and give it a minute to boot and connect to the modem. Then plug it directly into the TV and see if it will self connect. In some cases, this is enough for the TV to detect the settings and connect with the router.
Unfortunately, it's not a point of being part of the circle. But we can't assist with home networks.
I personally wouldn't enter manually. I'd go with Auto. But that's just my personal experience. You might also check the C|Net Networking Forum for more tips.
--HDTech
Reply 2 : UN55C8000 Wireless Connection Issue
I also have that problem. Just bought the tv and tried Netflix. Mine internet is hard wired to the tv because the wireless adapter ($80) didn't work well. Another thing, the automatic internet detector doesn't work. You have to manually punch in your ip address, subnet masks etc into the tv. I thought that was weird. If it's hard wired it should automatic detect.
Anyway, since I just bought, I complained online to Samsung, they sent over a tech to replace the board. It was fixed for like an hour, Netflix was working, then it just stopped. I thought it was the internet wire, but I hooked up the wire to my PS3. When I hooked it up to PS3 it Netflix worked and on the Playstation 3 it automatic detected my internet, so I didn't have to enter in anything. So it's definitely not my internet or wire.
It's something with SAMSUNG!!! I don't think they should release things (internet tv) just to gain market share. At least check everything before releasing the product. I know you guys (Samsung) need to make money, but that's how you lose customers. I'm considering going back to Sony!!! That's the truth. I like your thin tv and all, but at least make it work and not frustrate customers. I knew I shouldn't have gotten a Samsung when I saw the Samsung repair man on the freeway. I never see a Sony repair van driving around.
Anyway they sent another tech, but this tech was not bright (3rd party tech). He just blamed it on the internet service provider. In my head, I was saying to myself, dude my internet works all day long and it worked when I plugged it into the PS3, so don't give me the run around.
I think the repair man only know how to replace circuit boards, so I didn't really try to argue. I figure I go online and see if I can find answers, but all I found was a lot of people with this problem.
It doesn't happen to the tv, but to Samsung blu-ray players as well. So defintely Samsung need to man up!!!
Someone else has the same problem and that person listed other people with problems...
Problem: http://answers.yahoo.com/question/index?qid=20110128103649AAX53fy
Samsung, you need to let upper management know before you get sued for a civil suit!!! After this, I will start posting on youtube so people know. Lets not make this into another white spot catastrophe you guys had a few years back on your other tv.
Problem: http://www.youtube.com/watch?v=XM2pei-8Fj8
SAMSUNG, YOU DON'T HAVE A FIX. YOU BETTER PAY SOMEONE TO FIX THIS. IT'S SOME KIND OF SOFTWARE ISSUE!!! Bad news travel fast on the internet these days. More people will post about this and you guys will be on the local news. It happened once, it'll happen again!!!
Anyway, since I just bought, I complained online to Samsung, they sent over a tech to replace the board. It was fixed for like an hour, Netflix was working, then it just stopped. I thought it was the internet wire, but I hooked up the wire to my PS3. When I hooked it up to PS3 it Netflix worked and on the Playstation 3 it automatic detected my internet, so I didn't have to enter in anything. So it's definitely not my internet or wire.
It's something with SAMSUNG!!! I don't think they should release things (internet tv) just to gain market share. At least check everything before releasing the product. I know you guys (Samsung) need to make money, but that's how you lose customers. I'm considering going back to Sony!!! That's the truth. I like your thin tv and all, but at least make it work and not frustrate customers. I knew I shouldn't have gotten a Samsung when I saw the Samsung repair man on the freeway. I never see a Sony repair van driving around.
Anyway they sent another tech, but this tech was not bright (3rd party tech). He just blamed it on the internet service provider. In my head, I was saying to myself, dude my internet works all day long and it worked when I plugged it into the PS3, so don't give me the run around.
I think the repair man only know how to replace circuit boards, so I didn't really try to argue. I figure I go online and see if I can find answers, but all I found was a lot of people with this problem.
It doesn't happen to the tv, but to Samsung blu-ray players as well. So defintely Samsung need to man up!!!
Someone else has the same problem and that person listed other people with problems...
Problem: http://answers.yahoo.com/question/index?qid=20110128103649AAX53fy
Samsung, you need to let upper management know before you get sued for a civil suit!!! After this, I will start posting on youtube so people know. Lets not make this into another white spot catastrophe you guys had a few years back on your other tv.
Problem: http://www.youtube.com/watch?v=XM2pei-8Fj8
SAMSUNG, YOU DON'T HAVE A FIX. YOU BETTER PAY SOMEONE TO FIX THIS. IT'S SOME KIND OF SOFTWARE ISSUE!!! Bad news travel fast on the internet these days. More people will post about this and you guys will be on the local news. It happened once, it'll happen again!!!
Reply 3 : UN55C8000 Wireless Connection Issue
Sorry for typos as I've been trying to fix the Samsung internet problem for the last week. Just really frustrated. Samsung, you guys can send me another tv (replacement), but it wouldn't do any good because I don't want a refurbished tv. Also, this problem is giving you a bad name, personally for me it has.
I'm going to tell my friends and family about the problems as well. Next time just release things that work. Don't be like the iPhone, that's not good at all!
I used the iPhone and went to Verizon (Google phone). Now, I'm going back to Sony!
I'm going to tell my friends and family about the problems as well. Next time just release things that work. Don't be like the iPhone, that's not good at all!
I used the iPhone and went to Verizon (Google phone). Now, I'm going back to Sony!
Reply 4 : UN55C8000 Wireless Connection Issue
http://forums.cnet.com/7723-7589_102-511883.html?tag=threadListing;forum-threads
And many other discussions have folk fixing their network to work with new devices.
But as you note, Samsung and other companies do not fix your home network. I'm beginning to think that such a service may be required soon.
Bob
And many other discussions have folk fixing their network to work with new devices.
But as you note, Samsung and other companies do not fix your home network. I'm beginning to think that such a service may be required soon.
Bob
Reply 5 : UN55C8000 Wireless Connection Issue
Thanks Bob, but I read your link, it doesn't work. Why? My internet is hard wired. It's not wireless. Also, why would you need to change setting on the router/modem etc. If your computer works a certain way with the router/modem, ipad works, PS3 works, why change the settings to your router just to fix the tv internet.
It should be really simple! You plug in your internet from the modem to the tv. BAM. It should work. Right? At least auto-detect my internet and not make me punch in ip address, mac address etc.
I think Samsung just released these products too soon to get market share and they haven't worked out all the details to make it work perfectly.
If more and more people have these type of problems, they need to recall the items. I understand it's business and everyone needs to make money, but please your customers and make it easy to set up. For the Playstation 3, I plug in the internet to the back of the PS3 and internet/netflix works. Why can't it be the same for Samsung? It's very easy! Don't make me punch in ip/mac/subnet mask etc.
So, personally, I think it's a Samsung issue. They need to make it easier to setup or do a recall.
It should be really simple! You plug in your internet from the modem to the tv. BAM. It should work. Right? At least auto-detect my internet and not make me punch in ip address, mac address etc.
I think Samsung just released these products too soon to get market share and they haven't worked out all the details to make it work perfectly.
If more and more people have these type of problems, they need to recall the items. I understand it's business and everyone needs to make money, but please your customers and make it easy to set up. For the Playstation 3, I plug in the internet to the back of the PS3 and internet/netflix works. Why can't it be the same for Samsung? It's very easy! Don't make me punch in ip/mac/subnet mask etc.
So, personally, I think it's a Samsung issue. They need to make it easier to setup or do a recall.
Reply 6 : UN55C8000 Wireless Connection Issue
But the fact remains I've fixed this on wired, wifi and such networks. I agree this will not make any sense to most that since everything else works, why would we need to update firmware or make changes?
For those folk I fear they need to do what works for them. For me after all the times I've fixed it I can only write the entire industry needs to get it to "just work."
When you're ready to discuss networking I hope you can find the Cnet Networking Forum.
Bob
For those folk I fear they need to do what works for them. For me after all the times I've fixed it I can only write the entire industry needs to get it to "just work."
When you're ready to discuss networking I hope you can find the Cnet Networking Forum.
Bob
Reply 7 : UN55C8000 Wireless Connection Issue
Samsung doesn't have a clue why the internet on the Samsung tv doesn't work. Comcast doesn't have a clue either. The one to blame really is Samsung because if you plug the internet to the tv it should work. When you plug the internet to the PS3 or computer it works. So it shouldn't have anything to do with Comcast.
Anyway for readers, one thing you might want to check if you have internet problems with the Samsung tv is the "internet connector/converter". It's that little piece you have to connect the ethernet cable to, then from that piece you connect to the tv for internet.
Modem ---> Internet cable ---> PS3 ---> Netflix/Internet works on PS3
Modem ---> Internet cable ---> "Samsung Internet Connector/Converter" --> Samsung Tv ---> Doesn't work/work.
So the only thing that is different is this Samsung Internet Connector/Converter. Samsung make you plug the ethernet cable into this Samsung Internet Connector/Converter before you can plug it into the tv. To me, I think that's the reason why I have been having problems. I think I have a bad converter.
When I connect directly to the PS3 or computer (wired), there is no problem, but to use the internet to the Samsung Tv, Samsung makes me use this converter. I think the converter is bad. When move (to the left of to the right) it gives me internet signal. I think my converter is bad and not the circuit board.
I don't really need to configure anything on the modem/router. It's when I touch that converter it works and sometimes it doesn't work. So I think I need a new Samsung Internet Connector/Converter. My friend also purchased a Samsung, so I'm going to borrow his Samsung internet connector/converter and see if it fixes the problem. If I use his converter and it works flawlessly, then it's the damn Samsung Internet Connector/Converter.
I don't know why Samsung makes these converters? They make things so complicated.
Anyway for readers, one thing you might want to check if you have internet problems with the Samsung tv is the "internet connector/converter". It's that little piece you have to connect the ethernet cable to, then from that piece you connect to the tv for internet.
Modem ---> Internet cable ---> PS3 ---> Netflix/Internet works on PS3
Modem ---> Internet cable ---> "Samsung Internet Connector/Converter" --> Samsung Tv ---> Doesn't work/work.
So the only thing that is different is this Samsung Internet Connector/Converter. Samsung make you plug the ethernet cable into this Samsung Internet Connector/Converter before you can plug it into the tv. To me, I think that's the reason why I have been having problems. I think I have a bad converter.
When I connect directly to the PS3 or computer (wired), there is no problem, but to use the internet to the Samsung Tv, Samsung makes me use this converter. I think the converter is bad. When move (to the left of to the right) it gives me internet signal. I think my converter is bad and not the circuit board.
I don't really need to configure anything on the modem/router. It's when I touch that converter it works and sometimes it doesn't work. So I think I need a new Samsung Internet Connector/Converter. My friend also purchased a Samsung, so I'm going to borrow his Samsung internet connector/converter and see if it fixes the problem. If I use his converter and it works flawlessly, then it's the damn Samsung Internet Connector/Converter.
I don't know why Samsung makes these converters? They make things so complicated.
Reply 8 : UN55C8000 Wireless Connection Issue
I've never heard of a "Samsung Internet Connector/Converter" so I'm now lost.
I've used there wifi dongles and more but not what you wrote here. I even googled for that and came up empty.
That means that others may be stumped too.
Can I have a Samsung part number for this thing?
Bob
I've used there wifi dongles and more but not what you wrote here. I even googled for that and came up empty.
That means that others may be stumped too.
Can I have a Samsung part number for this thing?
Bob
Reply 9 : UN55C8000 Wireless Connection Issue
Here is the Samsung UN55C8000 (http://www.youtube.com/watch?v=WvqCNze13Pk&feature=related). This is not my video. I just found it online.
The internet connecter/converter is in this video. It is marked at time (2:45) (http://www.youtube.com/watch?v=WvqCNze13Pk&feature=related). Basically, to get internet to the Samsung, you have to connect the ethernet cable (internet cable) to the Samsung Connecter/Converter. Then that connect to the tv. With the PS3 I just connect the internet cable to the Playstation 3. I don't need that internet connecter/converter. I don't know what it is called, so I just called it some sort of internet connecter/converter. I believe I have a bad connecter that's why the internet doesn't work on the Samsung tv. The reason why I have that assumption is if I move it slightly to the left or right, I will get internet/netflix. Moving to the right or left just means I touch the Samsung connecter/converter to the right or left, not unplugging it from the tv.
It's like when you have an old headphone set and sound is not coming through to your ipod, you touch the wires to get sound to come through, either because the wire ripped or something. I think maybe the inside of that connecter is bad even though it is new.
So the only way for me to find out is go to my friend's house and borrow his connecter. If it works, then I just have a bad internet connecter/converter .
With this Samsung tv you have to use the connecter or converter for almost everything - cable, internet, sounds etc.
The internet connecter/converter is in this video. It is marked at time (2:45) (http://www.youtube.com/watch?v=WvqCNze13Pk&feature=related). Basically, to get internet to the Samsung, you have to connect the ethernet cable (internet cable) to the Samsung Connecter/Converter. Then that connect to the tv. With the PS3 I just connect the internet cable to the Playstation 3. I don't need that internet connecter/converter. I don't know what it is called, so I just called it some sort of internet connecter/converter. I believe I have a bad connecter that's why the internet doesn't work on the Samsung tv. The reason why I have that assumption is if I move it slightly to the left or right, I will get internet/netflix. Moving to the right or left just means I touch the Samsung connecter/converter to the right or left, not unplugging it from the tv.
It's like when you have an old headphone set and sound is not coming through to your ipod, you touch the wires to get sound to come through, either because the wire ripped or something. I think maybe the inside of that connecter is bad even though it is new.
So the only way for me to find out is go to my friend's house and borrow his connecter. If it works, then I just have a bad internet connecter/converter .
With this Samsung tv you have to use the connecter or converter for almost everything - cable, internet, sounds etc.
Reply 10 : UN55C8000 Wireless Connection Issue
The internet connecter is to the far right of the video (http://www.youtube.com/watch?v=WvqCNze13Pk&feature=related) (Time: 2:45). I just want to note, Samsung, if I fix this problem I will be extremely happy, but I just got the tv and you put me through all this, it makes me consider going back to a Sony tv even though it doesn't look as good as a Samsung thin tv. But, this entire process has been extremely inconvienent and frustrating.
Next time, tell your 3rd party techs, not to blame it on Comcast or Network. It's a pretty simple idea. You plug the internet cable to the tv, internet should work. You plug internet cable to PS3/computer it works. It shouldn't be like this.
To Samsung, for your future tvs, please get rid of these connecters/converters. Customers are able to plug the internet cable directly to the Sony PS3 and computers. Invest into research and development please!
Next time, tell your 3rd party techs, not to blame it on Comcast or Network. It's a pretty simple idea. You plug the internet cable to the tv, internet should work. You plug internet cable to PS3/computer it works. It shouldn't be like this.
To Samsung, for your future tvs, please get rid of these connecters/converters. Customers are able to plug the internet cable directly to the Sony PS3 and computers. Invest into research and development please!
Reply 11 : UN55C8000 Wireless Connection Issue
This is all volunteer. If you can supply me a PDF and tell me the page to read that takes a few seconds. Youtube takes minutes so I have to decline and hope you will call 1800SAMSUNG and see if they will help.
Bob
Bob
Reply 12 : UN55C8000 Wireless Connection Issue
un55c8000 - New!
by kippax71 - March 17, 2011 10:04 AM PDT
any having a gateway ping problem with wireless set up...
i have just purchased a samsung wireless adapter(link stick)
could not connect to network, i have just spent 2 hours on the phone with samsung support trying to sort the problem out.
the phone was put down on me, i keep getting a gateway ping issue.
i have tried manual settings and even with no security ( they advised that !!!!)
anyone have any ideas to solve this unnacceptable problem..
i could have had a professional wired connection fitted with the amaount of time wasted by samsung....
by kippax71 - March 17, 2011 10:04 AM PDT
any having a gateway ping problem with wireless set up...
i have just purchased a samsung wireless adapter(link stick)
could not connect to network, i have just spent 2 hours on the phone with samsung support trying to sort the problem out.
the phone was put down on me, i keep getting a gateway ping issue.
i have tried manual settings and even with no security ( they advised that !!!!)
anyone have any ideas to solve this unnacceptable problem..
i could have had a professional wired connection fitted with the amaount of time wasted by samsung....
Reply 13 : UN55C8000 Wireless Connection Issue
But I can't find the details in your post. I agree that folk don't want to become network masters and why you must try with no security is, well, something your network guru person would know why but then again, why would you want to learn all this?
We have a post to help some along in the Cnet Networking forum for Samsung owners. Start there.
Bob
We have a post to help some along in the Cnet Networking forum for Samsung owners. Start there.
Bob
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