Thursday, March 17, 2011

Samsung HLS DLP--horizontal black lines

I purchased a Samsung DLP HLS5086W in the fall of 2006. For a few months now it has had several evenly spaced horizontal black lines along the sides of the picture. I've read online that this is caused by a failing light tunnel. I've also read that Samsung is doing free repairs for failed light tunnels that are causing shadows. I don't have shadows, but wonder if my problem is also eligible for a free repair.
When you spend $1500 on a TV you sure expect it to last longer than 4 years. I hope Samsung will stand behind its equipment.

Thanks.

Reply 1 : Samsung HLS DLP--horizontal black lines

lghamm,

I'm sorry to hear that you're having an issue with the TV.

The best recommendation I can make is to contact the Samsung customer service center at 800-SAMSUNG. I don't handle service inquiries here on the forums, so they would be best able to assist with explaining what, if anything, is covered. Many times, these issues are handled on a case-by-case basis and are model number specific.

--HDTech

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