ua55c7000 problems

Hi I thought i would vent here....

I bought this crap 6 months ago,
First problem audio/visual sync problem.....new tuner board,
second problem NO 3D picture only sound....new main board total waiting time 3 weeks, 2 weeks waiting for tv to be collected,
Third problem, Ratle from subwoofer? seen first tech waiting to here if it will be fixed on site or taken away....
How much crap do i have to put up with before they will consider replacing this TV?

Reply 1 : ua55c7000 problems

Aparrantly after 3 repairs an aplication will be submitted for a replacement, the repaired TV will be delivered Monday, one day short of two weeks from fault reported (not too bad i suppose) we shal see how it goes now.

Reply 2 : ua55c7000 problems

OK
Tv was repaired FIVE TIMES!!! and still not working, got a new tv this week 2011 model UA55D7000, sat down today to wach a 3D movie with th family. The old glasses donot work with the new tv!!!!! Family of seven sharing one pair of glasses Five pairs not working (4 year old not interested). VERY UNHAPPY.

Reply 3 : ua55c7000 problems

While I can't guess the outcome, post a few transaction numbers and ask for exchanges of the of the glasses to match the new set. I can't tell if you asked but folk that don't ask, usually don't get far.

Reply 4 : ua55c7000 problems

True, don't ask, bon't get,
Itwas Satursay PM when i posted so i have to wait till mon AM to ring them, but as i was googling for a solution assuming it was somthing i wasn't doing right, but found that they had gone from IR sensors to Buetooth was when i thougt i would share my frustration.
Will update tommoroww

Reply 5 : ua55c7000 problems

Spoke to customer support and they needed serial and modle numbers, rang them later with same. Spoke again on Wednesday,They had no record of my call!!!!!.Rang today (thursday) and they do have a record of my call, they are going to swap/replace the glasses but............have NO STOCK. It has been 10 months and one person at a time can watch 3d!!!!!

Reply 6 : ua55c7000 problems

They are in the US, and they add those transaction numbers to their posts so it can be kicked up by our friendly helper at Samsung.

Reply 7 : ua55c7000 problems

Thank you
Herte are the tracking numers

1 4100045578 UA55C7000WFXXY 00.00.0000 Repaired Goods Despatched
2 4100072820 UA55C7000WFXXY 00.00.0000 Repaired Goods Despatched
3 4100455480 UA55C7000WFXXY 00.00.0000 Repaired Goods Despatched
4 4106533770 UA55C7000WM 00.00.0000 Repaired Goods Despatched
5 4106656777 UA55C7000WM 00.00.0000 Pending
Brian